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Error: 'Cannot connect to GFI Archiver server' When Configuring GFI Archiver with GFI FaxMaker

Author: Luis Fernandes Updated

Overview

 

This article describes the resolution of an issue, which occurs when configuring GFI FaxMaker to archive faxes to GFI Archiver, and you receive the following error message:

Cannot connect to GFI Archiver server. Verify server details or check network connection, and try again. 

 

User-added image

 

Environment

 

  • GFI FaxMaker
  • All supported environments

 

Root Cause

 

GFI Archiver is configured to connect using SSL; however, the SSL Policy Certificate is not validated by GFI FaxMaker. 

 

Resolution

 

Add a registry key to ignore SSL errors:

  1. Press Ctrl + R.

  2. Enter regedit.exe and click OK.

  3. Navigate to the following location:

    • 32 bit: HKEY_Local_Machine\Software\GFI Fax & Voice\FAXmaker\Config

    • 64 bit: HKEY_Local_Machine\Software\Wow6432Node\GFI Fax & Voice\FAXmaker\Config

  4. Create a key named IgnoreSSLPolicyErrors and set the value of the key as 1.

 

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