PROBLEMOn sending a fax with GFI FaxMaker with a XML based Microsoft Office file format, the sender receives a report with the following error:
1701 : Document Conversion Timeout. Ensure that the FAXmaker printer driver on the server machine is installed on the GFIFAX port and is set up as default printer. Check that the application program is installed on the server and that there is association to print with the files.
Microsoft Office 2003 is installed on the GFI FaxMaker server machine together with the “Compatibility Pack for the 2007 Office System”. This issue does not occur when sending only normal Microsoft Office attachments after a reboot of the GFI FaxMaker machine.
You may see this error message in the conversion.gfi_log.txt.
"2012-01-05,10:03:48,677,1,"#00000d10","#00001498","error ","conversion","::shell_docvt _ Timeout of 600000 elapsed while waiting for printer driver ready signal." 2012-01-05,10:03:53,677,1,"#00000d10","#00001498","error ","conversion","::convConvert _ convConvertDocAttachmentEx failed." 2012-01-05,10:03:53,677,1,"#00000d10","#00001498","error ","conversion","::convConvertFile _ Failed."
- GFI FaxMaker
- Microsoft Office
- All supported environments
In order to send Microsoft Office 2007 / 2010 file formats as faxes, it is necessary to have Microsoft Office 2007 or 2010 installed on the GFI FaxMaker machine. Double check there are no alerts when opening the documents with Microsoft Office applications.
If correct version of Microsoft Office is already installed, copy the contents of Microsoft Word document into another Word document, save it and resend the fax.
When trying to send Microsoft Office 2007 / 2010 file formats (such as .docx and .xlsx), the fax transmission is not completed successfully, giving a ‘Timeout Error’ upon document conversion.
These ‘Timeout Errors’ occur when the document uses new functionality introduced with Microsoft Office 2007 or later. When this file is opened in Microsoft Office 2003, a pop up window will be shown on the GFI FaxMaker machine. This pop up window will interfere with the document conversion managed by the GFI FaxMaker server.