Versions / Builds AffectedGFI FaxMaker Version 2011 Build: 20120306 or later
Problem SummaryFaxMaker fails to send outbound faxes. FaxMaker monitor claims not enough credit.
TT / JIRAID427
How to IdentifyFaxMaker monitor will show the error message 'not enough credit' if attempts are made to send outbound faxes using the Online FaxMaker WebServices on premise.
Billing_FaxServices.log will indicate a transaction response:
"error ","FaxServices Billing","Result code for transact response is not success, val:-85015"
"error ","FaxServices Billing","Failed parsing transact response, resp:'e77263825c3449d8bb60959e34a4f44c8d046d88f038f23'"
OFS_Fax_OFSx.log will indicate a transaction error 64:
"error ","GFI Online Fax Service Line","Billing manager failed transaction for job ct441480710024-20130701070233091-302-2 error:67"
Workaround / Fix DetailsLicense key have to be associated with the MBX user account in the backend by development
Required ActionsEscalation of this case with the following information:
1. MBX user account
2. Assigned fax number
3. Troubleshooting files