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Error: 'sendfax::BFVCallSetup [res.status = 0] [res.line_status = 331]' in the FAXmaker monitor

Author: Luis Fernandes

Answer

PROBLEM

The GFI FaxMaker monitor will randomly display the error:  'Brooktrout unit X specific error: sendfax::BFVCallSetup [res.status = 0] [res.line_status = 331]'.

ENVIRONMENT

  • GFI FaxMaker
  • all supported environments

SOLUTION

  1. Open the file ..\GFI\FAXmaker\brooktrout\tr1034\Boston\config\btcall.cfg in notepad
  2. Locate the line 'max_timeout'
  3. Change the number in that row to '600' so the line should read 'max_timeout 600'
  4. Save the filel

CAUSE

The configured timeout value in the Dialogic Brooktrout TR1034 SDK is too short for the custom environment.