When printing a document to the NetPrintQueue2Fax or the FaxMaker printer, the fax is shrunk to a quarter of its size. Customer installed FaxMaker and NPQ2F printer on a Windows 8 client machine. Any converted document (attached to the transmission report) appears in the correct size (1:1). Documents were printed either with the local FaxMaker printer or NPQ2F printer installed on Windows 8 client machine. Once customer upgraded the client machine from Windows 8 to Windows 8.1, all outbound faxes (printed with local FaxMaker printer/NPQ2F printer) are automatically shrunk in size (width/height = 1/4 smaller).
- GFI FaxMaker
- Windows 8.1
- Windows Server 2012R2
Windows may not print correctly when using a printer driver with non-square pixel resolutions.
Install the update rollup 2911106 published by Microsoft and this will resolve this issue.
The fax page is printed correctly with the GFI FaxMaker or NPQ2F printer.