Versions / Builds Affected
20131008Status
ResolvedTT / JIRAID
523How to Identify
GFI FaxMaker FaxServer service crashes randomly.
The following error is found in the Application Event logs. (application path can vary)
GENERAL
Faulting application name: fmserver.exe, version: 20130.1008.160.794, time stamp: 0x5253fbad
Faulting module name: gfi_log.dll, version: 20130.1008.150.203, time stamp: 0x5253f913
Exception code: 0xc0000005
Fault offset: 0x00003b6e
Faulting process id: 0x2648
Faulting application start time: 0x01cf035a7aa28eb1
Faulting application path: E:\Program Files (x86)\GFI\FaxMaker\fmserver.exe
Faulting module path: E:\Program Files (x86)\GFI\FaxMaker\gfi_log.dll
Report Id: fdf408b5-72d5-11e3-8232-001cc468bc54
Details:
fmserver.exe
20130.1008.160.794
5253fbad
gfi_log.dll
20130.1008.150.203
5253f913
c0000005
00003b6e
2648
01cf035a7aa28eb1
E:\Program Files (x86)\GFI\FaxMaker\fmserver.exe
E:\Program Files (x86)\GFI\FaxMaker\gfi_log.dll
fdf408b5-72d5-11e3-8232-001cc468bc54
Restart of the services resolves the issue.Workaround / Fix Details
Upgrade to FaxMaker 2014Required Actions
Apply the fix listed above
