Overview
This article provides the steps to gather the troubleshooter logging for GFI ReportCenter.
Process
It is recommended that the following instructions should be performed when requested by a GFI Technical Support Representative. If you do not have an open case, please submit a request at GFISupport.
Please follow these steps to provide the needed information to isolate the issue:
- Answer the questions sent by the troubleshooter as accurately as possible.
- The troubleshooter files can be generated from the ReportCenter troubleshooter program that can be found in the GFI ReportCenter program group. Once the troubleshooter program is finished, it will create a number of files in the Program Files\Common Files\GFI\ReportCenter\Framework v3.5\support directory.
NOTE: Please compress all files into one zip file. - Zip the folder.
- Upload the file to our FTP server:
- Log in to the FTP server. If there are many files and folders, right-click on the page and choose Logon As..., and enter the following credentials:
- Host:
ftp://ftp.gfisoftware.com - User:
gfi - Pass:
gfi911cust - If using Internet Explorer, enter-
ftp://gfi:gfi911cust@ftp.gfisoftware.com
- Host:
- Log in to the FTP server. If there are many files and folders, right-click on the page and choose Logon As..., and enter the following credentials:
- Copy and paste the file in the page.
- Reply to the case email with the exact FILENAME uploaded.