Overview
GFI FaxMaker is configured to auto-print incoming faxes, but nothing is being printed out on the designated printer.
This article provides the steps to fix this problem caused by permission issues.
Information
Environment
- GFI FaxMaker
- All supported environments
Root Cause
The GFI FaxMaker Fax Server service account does not have enough permissions to use the printer, or the printer driver is not installed properly.
Process
On the GFI FaxMaker machine:
- Go to Start > Run > type in
eventvwr.mscand hit Enter. -
Go to Applications and Service Logs > Microsoft > Windows > PrintService > Admin.
- Review the logs here related to the printer which is configured for auto-print in GFI FaxMaker.
-
Resolve any issues related to permissions or the printer driver.