Init: Failed to initialize AdManagement

Versions / Builds Affected

GFI FaxMaker 2015

Status

Open

TT / JIRAID

1083

How to Identify

When launching the GFI FaxMaker Configuration, then the following error occurs "Failed to initialize user management". The error occurrs too often, however sometimes the configuration opens without any error. Why does the error occurs? The logs indicate: fmconfig 05/28/15 08:48:04: CheckDatabase::Error::Code:: Com Error::Code = 8000ffff Code Message = Catastrophic failure 05/28/15 08:48:04: FAILED: HRESULT = 0x8000FFFF UserManagement.FM 2015-05-28,08:48:03,781,1,"#000015BC","#00000001","info ","UserManagement.FM","Init: DSType: AD" 2015-05-28,08:48:03,797,1,"#000015BC","#00000001","info ","UserManagement.FM","Init: UserManagement firebird db connection string: User ID=GFI;Password=GFI;Initial Catalog=C:\Program Files (x86)\GFI\FaxMaker\data\databases\usrmng.fdb;DataSource=localhost;Server Type=Embedded;Dialect=3;Pooling=True;Connection Lifetime=15;Charset=UTF8;client library=C:\Program Files (x86)\GFI\FaxMaker\fbembed.dll" 2015-05-28,08:48:04,015,1,"#000015BC","#00000001","error ","UserManagement.FM","Error: Init: Failed to initialize AdManagement" UserManagement.COM 2015-05-28,08:47:40,958,1,"#000020DC","#00000003","error ","UserManagement.COM","Error: SearchForFMObject: Msg: Failed to initialize module." 2015-05-28,08:47:40,974,1,"#000020DC","#00000003","error ","UserManagement.COM","Error: SearchForFMObject: Msg: Failed to initialize module." 2015-05-28,08:47:59,538,1,"#00001304","#00000001","error ","UserManagement.COM","Error: GetAllFMObjects: Msg: Failed to initialize module." 2015-05-28,08:48:04,015,1,"#000015BC","#00000001","error ","UserManagement.COM","Error: GetAllFMObjects: Msg: Failed to initialize module." UserManagement.AD 2015-05-28,08:47:40,943,1,"#000020DC","#00000003","error ","UserManagement.AD","Error: AdManagment: Failed to get AD settings - Global catalog not found in forest 'SINTELTURKEY.COM'." 2015-05-28,08:47:40,974,1,"#000020DC","#00000003","error ","UserManagement.AD","Error: AdManagment: Failed to get AD settings - Global catalog not found in forest 'SINTELTURKEY.COM'." 2015-05-28,08:47:59,538,1,"#00001304","#00000001","error ","UserManagement.AD","Error: AdManagment: Failed to get AD settings - Global catalog not found in forest 'SINTELTURKEY.COM'." 2015-05-28,08:48:04,015,1,"#000015BC","#00000001","error ","UserManagement.AD","Error: AdManagment: Failed to get AD settings - Global catalog not found in forest 'SINTELTURKEY.COM'."

Workaround / Fix Details

No workaround identified

Required Actions

1. Attach Known Issue article 2. Capture full troubleshooting files 3. Escalate case