Versions / Builds Affected
GFI FaxMaker 2013 SR3Status
OpenTT / JIRAID
763How to Identify
GFI FaxMaker stops to send / receive faxes once a notification email about the expire of SMA was triggered.
fmmta.gfi_log.bak
...
2014-11-08,00:00:19,151,1,"#000007b4","#000001e8","info ","fmmta","LicThread: MC has expired[1]"
2014-11-08,00:00:19,151,1,"#000007b4","#000001e8","info ","fmmta","SendExpiry: notification created"
2014-11-10,07:27:40,724,1,"#000007b4","#00000084","error ","fmmta","UploadThread: failed to reload MTA config"
2014-11-10,07:29:02,718,1,"#000007ac","#000001e4","info ","fmmta","Lic thread started"
A restart of the GFI FaxMaker services resolved the issue.Workaround / Fix Details
No workaround identifiedRequired Actions
1. Attach Known Issue article
2. Consult with PSG (whether a patch is available)
3. If not, escalate with full troubleshooting files (where incident is reproduced)
