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Outbound faxes stuck on negotiating then results in handshake failure

Author: Luis Fernandes

Versions / Builds Affected

2011 / 20120306

Status

Open

Problem Summary

When faxing outbound in Normal Resolution, fax remains in negotiating phase on the FaxMaker Monitor for approximately 40 seconds before resulting in a handshake failure.

TT / JIRAID

82

How to Identify

Normal Resolution would be selected for the Max. Resolution Field under the Line Options.

Workaround / Fix Details

Change the Max. Resolution Field from Normal to Fine and restart the services.

Required Actions

Change the Max. Resolution Field from Normal to Fine and restart the services then inform PSG of the case.