Versions / Builds Affected2011 / 20120306
Problem SummaryWhen faxing outbound in Normal Resolution, fax remains in negotiating phase on the FaxMaker Monitor for approximately 40 seconds before resulting in a handshake failure.
TT / JIRAID82
How to IdentifyNormal Resolution would be selected for the Max. Resolution Field under the Line Options.
Workaround / Fix DetailsChange the Max. Resolution Field from Normal to Fine and restart the services.
Required ActionsChange the Max. Resolution Field from Normal to Fine and restart the services then inform PSG of the case.