Overview
When sending a fax to a contact located in the Public Contacts, the recipient information is not being resolved and the recipient information in the coverpage is empty.
Environment
- GFI FaxMaker
- All supported environments
Root Cause
The contact's Business FAX field is empty.
Information
- Ensure that the contact being selected has the fax number set in the Business FAX field.
- Ensure that when selecting the contact from Outlook, you see the (Business Fax) next to the contact name in the 'To:' field. E.g., to send John Smith a fax, you need to select the contact 'John Smith (Business Fax).'
Related Articles
For additional information, refer to the article - Populating Recipient Information in a Cover Page Without Using the Global Address Book.