When sending a fax to a contact located in the Public Contacts, the recipient information is not being resolved and the recipient information in the coverpage is empty.
- GFI FaxMaker
- All supported environments
- Ensure that the contact being selected has the fax number set in the Business FAX field.
- Ensure also that when selecting the contact from Outlook, you see the (Business Fax) next to the contact name in the 'To:' field. E.g. To send 'John Smith' a fax, you need to select the contact 'John Smith (Business Fax)'.
The contact's Business FAX field is empty.