Some SMS messages are not archived due to an incomplete CDATA tags

Versions / Builds Affected

GFI FaxMaker 2015

Status

Open

TT / JIRAID

1129

How to Identify

Customer sends and receives SMS using GFI FaxMaker and a supported SMS device. Although most of the SMS are being archived successfully in a remote MS SQL server, some SMS messages remain in the GFI\FaxMaker\archive\DBCache and are not stored in the MS SQL DB. The message text tag shows that the CDATA tag is not well formed. The ]]> is missing. This explains why we have the following error message: 2015-07-30,10:00:42,923,1,"#00000838","#0000000B","error ","AS.Plugins.Archiving.Processing","Error: Processor::Process::Exception: failed to process and parse envelope [fc094da8-28ad-4327-84d5-c3e69aa423cb.xml.processing] [exception: Failed to parse envelope.]." 2015-07-30,10:00:42,923,1,"#00000838","#0000000B","error ","AS.Plugins.Archiving.Processing","Error: Processor::Process::Exception: System.Exception: Failed to parse envelope. ; at GFI.FaxMaker.AS.Plugins.Archiver.Processor.Process(String path)" 2015-07-30,10:00:42,923,1,"#00000838","#0000000B","error ","AS.Plugins.Archiving.Processing","Error: Envelope::Parse::Exception: failed to load XML Document: System.Xml.XmlException: Unexpected end of file while parsing CDATA has occurred. Line 17, position 1. ; at System.Xml.XmlTextReaderImpl.Throw(Exception e)

Workaround / Fix Details

No workaround available

Required Actions

1. Gather troubleshooting files 2. Escalate case 3. Attach article