Versions / Builds AffectedGFI FaxMaker Version 2013 Build:20131008
Problem SummaryNo more than 30 lines will show in the FaxMaker monitor, although more than 30 may be configured in the FaxMaker Configuration.
TT / JIRAID429
How to IdentifyAlthough it is possible to add and to configure all available XCAPI channels under Lines / Devices in GFI FaxMaker configuration panel,). GFI FaxMaker FaxServer service appears to initialize and to operate ONLY 30 channels maximum.
Workaround / Fix DetailsVerify the customer is on the Current build, if they are not upgrade them.
NOTE: This issue has been fixed in the Next Release of FaxMaker (2014)
Required ActionsEscalate the case to PSG who will apply the troubleshooting patch on case by case basis