Versions / Builds Affected
LanGuard 2015 (11.4)Status
OpenTT / JIRAID
2810How to Identify
Agent diagnostic window opens and displays "pending" in the diagnosis progress area and "Preparing agent diagnosis..." in the Diagnosis Activity and no steps are taken.Workaround / Fix Details
Development has issued a patch for the issue:
20150810_AgentManagerPlugin_TT2810_AgentDiagnosticPriority.zipRequired Actions
1. Confirm the problem is the same as in the "How to identify" section.
2. Contact your PSG representative for the patch.
3. Have the customer apply the patch and verify it fixes the issue.
4. Close the case.
