Versions / Builds Affected2015
Problem SummaryFilezilla is not working when using the proxy.
TT / JIRAID2688
How to IdentifyFilezilla is not working when using the proxy.
It can show different error messages like:
Error Proxy reply: HTTP/1.1 407 Proxy Authentication Required (Previous logon failed)
Error: Proxy handshake failed: ECONNRESET - Connection reset by peer
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Workaround / Fix DetailsThe issue is caused because Filezilla is trying first a connection to the server using the hostname of the server and then, a second connection using the IP.
In order to bypass it you need the following:
1. ping the hostname of the FTP server to obtain the correct IP of the Server
2. Browse to ...\GFI\WebMonitor\Data and make a backup of the proxy.config.xml
3. Open the file with a text editor like notepad
4. find the line
Required ActionsApply the work around and attach the article