Versions / Builds AffectedWebMonitor 2012 build 20120831
Problem SummarySurf time calculation values are not being saved in the Firebird database
How to IdentifySurf Time is displaying "0" as a result on the appropriate field on the Activity Dashboard and in the Reports
NOTE: This affects only customer using the Embedded Database (Firebird).
Workaround / Fix DetailsUpgrade to the of GFI WebMonitor 2012 R2 SR1 (build 20121029)
Additional tool is available at PSG
Required ActionsUpgrade to GFI WebMonitor 2012 R2 SR1 or later and escalate if issue persits