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EndpointSecurity 2012 (5.0) Report Pack not listed - does not install to alternate directory

Author: Luis Fernandes

Versions / Builds Affected

EndPointSecurity 2012 (5.0) Report Pack

Status

Open

Problem Summary

When installing the EndPointSecurity 5 (2012) report pack, even though you choose a installation other than C:, it installs to the C: drive path.

TT / JIRAID

ESEC-36

How to Identify

The entry in the registry Path is for the chosen directory (not C:). Consequently, when the Report Center is opened, the report pack is not listed under the 'Products' dropdown selection. See the article "Why does Report Pack Open with no report packs listed?" located at: http://kb.gfi.com/articles/SkyNet_Article/Why-does-Report-Pack-Open-with-no-report-packs-listed-725571

Workaround / Fix Details

Make sure the following registry keys list the correct path to the installation directory of the Report Pack product: 64-bit Operating System: HKLM\SOFTWARE\Wow6432Node\GFI\ReportCenter\V3.5\ReportPacks\\Path 32-bit Operating System: HKLM\SOFTWARE\GFI\ReportCenter\V3.5\ReportPacks\\Path

Required Actions

Check that the issue matches the one in this article.