Versions / Builds AffectedAll versions
Problem SummaryWhen connected to an USB 3.0 port the ESEC agent gets no notification from the system that a device was connected and as such the device is not detected and controlled.
TT / JIRAID391
How to Identify1. Connect a iPhone to a USB 3.0 port
2. Even if a policy is set to block, the device is not detected
3. Add another USB stick, now the device will be detected and the policy applied
Workaround / Fix DetailsNot available at the moment.
Required Actions1. Collect the logs from the server and agent
2. Export the registry hive: KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum
3. Escalate the case