Versions / Builds AffectedAll Current Versions / builds
Problem SummaryWhen inserting a card such as a SD Card into a slot on an OfficeJet printer the action may not generate a device connected event (Event ID 3000) in the EndPointSecurity event log
How to IdentifyCustomer inserts a card in a slot on the printer.
No device connected event (Event ID 3000) occurs.
Workaround / Fix DetailsThere is no resolution or workaround for this issue. If the user has the latest driver installed and the problem remains, it is due to the printer device driver not sending the notification to the GFI EndPointSecurity driver.
However, access to the device is still controlled and access events (Event ID 2000-2003) are still logged. The customer can log these access events and view them in the console.
Required ActionsInform the customer that the problem is due to the HP Officejet Driver and that the device is still controlled and that device access events can be logged.