Versions / Builds Affected
All versionsStatus
OpenProblem Summary
Scanning computer hangs while it shows 'enumerating computers' and no results are displayed.How to Identify
Scanning fails for all computers.
Risk assessment scan will also not start.
Trying with IP address makes no difference.
The process stays running till the service is restarted or the computer rebooted.Workaround / Fix Details
1. Stop the GFI EndPointSecurity Service
2. Navigate to ..\GFI\EndPointSecurity 6\Data
3. Open the file toolcfg_autoprotectsettings.xml with notepad
4. Search these two keys:
41466,0006365741
41454.000669456
Both of them should have a "dot" as separator - if you find a comma like in the DiscoveryStart line above, change it for a dot
5. Save the changes
6. Restart the serviceRequired Actions
Apply the workaround above.
A permanent fix will be available on the future via autoupdates.
