Versions / Builds AffectedAll versions
Problem SummaryScanning computer hangs while it shows 'enumerating computers' and no results are displayed.
How to IdentifyScanning fails for all computers.
Risk assessment scan will also not start.
Trying with IP address makes no difference.
The process stays running till the service is restarted or the computer rebooted.
Workaround / Fix Details1. Stop the GFI EndPointSecurity Service
2. Navigate to ..\GFI\EndPointSecurity 6\Data
3. Open the file toolcfg_autoprotectsettings.xml with notepad
4. Search these two keys:
Both of them should have a "dot" as separator - if you find a comma like in the DiscoveryStart line above, change it for a dot
5. Save the changes
6. Restart the service
Required ActionsApply the workaround above.
A permanent fix will be available on the future via autoupdates.