Versions / Builds AffectedESM2012 GOLD-20111130 + SR1-20120214
Problem SummaryThe list of reports is suddenly blank. All report definitions are lost.
TT / JIRAIDESM-50
How to IdentifyOpen the console and go to the 'Reporting' tab.
Find that the list on the top left corner under 'Reports:' is blank.
Workaround / Fix DetailsPATCH
AutoUpdate 20120307_ESM2012SR1_PATCH_00 addresses this issue.
If the customer has a backup of 'C:\Program Files (x86)\GFI\EventsManager2012\Data\Reports\ReportsHeader.xml' have him restore it.
Otherwise provide him with a copy of a fresh installation. Below is a link to a copy of a fresh installation of ESM2012 build 20120214 (SR1)
Avoid the report scheduling option:
- Day X of every Y month(s)
Required ActionsUpdate at least to ESM2012 SR1 build 20120214
Ensure that AutoUpdate 20120307_ESM2012SR1_PATCH_00 is applied