CSV text logs are not getting collected and the log shows the error 'Get files to process failed: Object reference not set to an instance of an object'

Versions / Builds Affected

GFI Eventemanager 2013 SR1 Build 20130606

Status

Open

Problem Summary

CSV text logs are not getting collected

TT / JIRAID

549

How to Identify

The W3celffcollectorplugin_*.csv log shows that the folder set up for the collection has been accessed fine but the logs cannot be collected with the following error displayed: 2015-07-10, 14:26:40, 689, 9, 454, c74, info, W3CelffCollectorPlugin.dll, ScanComputer, Attempting to connect to folder D:\CSV LOGS\*.* ... 2015-07-10, 14:26:41, 251, 9, 454, c74, info, W3CelffCollectorPlugin.dll, ConnectToFolder, Successfully connected to remote path \\localhost\D$\CSV LOGS 2015-07-10, 14:26:41, 251, 9, 454, c74, info, W3CelffCollectorPlugin.dll, ScanComputer, Connected, getting file list 2015-07-10, 14:26:41, 579, 0, 454, c74, error, W3CelffCollectorPlugin.dll, GetFilesToProcess, Get files to process failed: Object reference not set to an instance of an object. 2015-07-10, 14:26:41, 579, 0, 454, c74, error, W3CelffCollectorPlugin.dll, GetFilesToProcess, Stack trace is: at GFILog.LogError(String message, Object[] args) at W3CelffCollectorPlugin.NetFileManager.GetFilesToProcess(String mask, String machineName, String machineAddress, Boolean recurse) at W3CelffCollectorPlugin.Scanners.MachineScanner.ScanComputer(String jobId, ComputerInfo compInfo) at W3CelffCollectorPlugin.TextLogsCollector.ProcessData(String dataProtocol, Object inputObject, Boolean expectResults, String senderName, Boolean sync) at ServiceProvider.ThreadProc(Object task) at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Workaround / Fix Details

N/A

Required Actions

Contact the PSG for further instructions