Overview

Splash screens are used to notify the user that the program is in the process of loading. A splash screen disappears when the application's main window/console appears.

This article provides step-by-step instructions on how to resolve instances where, when starting the EventsManager application, the splash screen remains on top of the console and does not disappear.

Prerequisites

Access to the EventsManager server will be required as will a restart of the EventsManager services.

Process

1. Stop the EventsManager services.

2. Navigate to the ..\Program Files (x86)\GFI\EventsManager2013 folder.

3. Create a backup of the ..\Program Files (x86)\GFI\EventsManager2013\plstatus.dll file.

4. Download the new plstatus.dll file.
   (also provided as an attachment below).

5. Unblock the downloaded file and then unzip/extract it.

6. Replace the current plstatus.dll file with the downloaded one.

7. Restart the EventsManager Services.

8. Open the EventsManager Console.

Confirmation

The splash screen goes away when starting the EventsManager Console.

Related Articles

EventsManager 2013 Services Fail to Start

How to Start, Stop or Disable a Service in Windows 10/8/7

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