Phone Lines icon GFI Support

Articles in this section

See more

Backlog in the ..\Mais\Queue Folder When Importing Items into GFI Archiver

Author: Luis Fernandes Updated

Overview

This article provides the steps to solve an issue you may encounter when importing items into GFI Archiver. Where a backlog of files is building up in the ..\MAIS\Queue folder which in return can potentially cause the disk space to run low.

 

Information

At times, while importing items into GFI Archiver, you may encounter that the items in the ..\GFI\Archiver\MAIS\Pickup folder are processed faster than the items in the ..\GFI\Archiver\MAIS\Queue, building a backlog that can potentially cause the disk space to run low.

You can configure a threshold for the number of files placed in ..\GFI\Archiver\MAIS\Pickup, while this threshold is exceeded, the import tool pauses to place new files into this folder. However, when you are upgrading to a newer version of GFI Archiver, the installation files (mentioned in the procedure below) get overwritten with the default version, thus making the changes void and ineffective. Therefore, we suggest that you keep a record of this procedure and follow it once again, immediately after upgrading, to maintain this functionality intact.

 

Process

Warning: This procedure requires to edit files manually. If the files are modified incorrectly, it can leave the server in a non-operational state. Please create backups of any files which are edited throughout this procedure before making any changes to them.

  1. Stop the GFI Archiver Import service.
  2. Open the folder ..\GFI\Archiver\MAIS\Data.
  3. Find and create a backup of the file SSettings.xml.
  4. Open SSettings.xml in Notepad.
  5. Locate the line reading: <Pickup enabled="true" threshold="300"/>
    • To process the backlog in the ..\GFI\Archiver\MAIS\Queue folder, edit the threshold value to a very low number (e.g., 5)
      Warning: Do not set the threshold value to 1.
    • Once the backlog is processed, edit the threshold value to a low number (e.g., 25).
  6. Start the GFI Archiver Import service.
  7. Monitor the import process.

Confirmation

The import job runs as expected without creating a backlog in the ..\GFI\Archiver\MAIS\Queue folder.