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Cannot Generate Report with MailInsights

Author: Luis Fernandes Updated

Overview

This article describes the issue, and its resolution which occurs when MailInsights reports cannot be generated and the following errors appear in the debug logs:

MIReportManager.log:
"info ","MIReportManager","Report saved. Now sending email." 
"error ","MIReportManager","Error: Failed to get writer lock in AddReport() - MArc.MailInsights.MailInsightsException: EmailNotAvailable 
; at MArc.MailInsights.CommonOptions.GetCommonRepOptions(Report rpt) 
; at MArc.MailInsights.ReportManager.AddReport(String userGuid, Report report)" 

MIScheduler.log:
"error ","MIScheduler","Error: Failed GetCommonRepOptions. MArc.MailInsights.MailInsightsException: EmailNotAvailable 
; at MArc.MailInsights.CommonOptions.GetCommonRepOptions(Report rpt) 
; at MArc.MailInsights.MIScheduler.GenerateReport(User usr)"

Environment

  • GFI MailArchiver 2013 R2 or older
  • All supported environments

Root Cause

MailInsights reports are sent to the user that is currently logged into GFI MailArchiver. The user who was logged into GFI MailArchiver with a user account that does not have an email address assigned.

Resolution

Log into the GFI MailArchiver web interface with a user that has an email address assigned to him in Active Directory (the mail field must have a value).

Confirmation

Once you have logged in with a valid email address, request the report again.