Phone Lines icon GFI Support

Articles in this section

See more

Error: "Event ID: 5401 Plugin Licensing Notifications reports exception" Appears in Event Logs

Author: Luis Fernandes Updated

Overview

This article provides the steps to fix an error message that may appear in the application event logs.

Information

The following error appears in the Application event logs:

Source: MARCore or MARxCore (where x refers to the version number)
Event ID: 5401
Description: Plugin Licensing Notifications reports exception

This error occurs because the license module is misconfigured and needs to be re-triggered.

Process

  1. From the GFI Archiver console, navigate to Configuration > Change License Key > Edit License Key.
  2. Re-apply the valid license key.
  3. Stop all GFI Archiver service.
  4. Start all GFI Archiver services.

Confirmation

GFI Archiver runs as expected with no error messages.