Overview

When accessing the GFI Archiver web interface, you receive the following error:

HTTP 404 Not Found: The webpage cannot be found.

Environment

• GFI Archiver
• All supported environments 
  
  

Root Cause

The GFI Archiver files could not be found because the web site was not started.  For more information, please see troubleshooting an "HTTP 404 - File not found" error message on a server that is running IIS.

Resolution

1. Check that the IIS Admin service and its dependencies are started.
   
   
2. Verify that the website is started:
   1. Go to Start > Administrative Tools > Internet Information Services (IIS) Manager.
   2. Expand the machine node, and expand Sites.
   3. Right-click the website that hosts GFI Archiver, and select Restart.
      
      
3. Make sure the Application Pool is started:
   1. From Internet Information Services (IIS) Manager, expand the machine node and select Application Pools.
   2. Confirm GFI Archiver Application Pool is started.
      
      
4. Verify the Application Pool is set to ASP.NET v4.0 and Network Service:
   1. Go to Internet Information Services (IIS) Manager > Application Pools
   2. Go to GFI Archiver Application Pool and select Advanced Settings.
   3. From the Advanced Settings window, go to General > .NET Framework Version and make sure it's using v4.0.
   4. From the Advanced Settings window, go to Process Model > Identity and check that it's using Network Service.
      
      
5. Ensure that ASP.NET and Active Server Pages are set to allow.
   
   
6. Confirm ASP.NET has been registered with IIS.