Overview

When accessing the GFI Archiver web interface, you receive the following error:

HTTP 500 Internal Server Error: The Website cannot display the page.

Environment

• GFI Archiver
• All supported environments
  
  

Root Cause

GFI Archiver will not work correctly without the components.

Resolution

1. Check that the IIS Admin service and its dependencies are started.
   
   
2. Verify that the website is started:
   1. Start > Administrative Tools > Internet Information Services (IIS) Manager
   2. Expand the machine node, and then expand Sites.
   3. Right-click the website that hosts GFI Archiver, and select Restart.
      • Example:  Default Web Site
        
        
3. Make sure that the Application Pool is started:
   1. From Internet Information Services (IIS) Manager, expand the machine node and select Application Pools.
   2. Make sure the GFI Archiver Application Pool is started.
      
      
4. Ensure the Application Pool is set to ASP.NET v4.0 and Network Service:
   1. Go to Internet Information Services (IIS) Manager > Application Pools
   2. Go to GFI Archiver Application Pool, and select Advanced Settings.
   3. From the Advanced Settings window, go to General > .NET Framework Version, and make sure it's using v4.0.
   4. From the Advanced Settings window, go to Process Model > Identity, and make sure it's using Network Service.
      
      
5. Confirm IIS prerequisites are installed:
   • ASP.NET
   • .NET Extensibility
   • ISAPI Extensions
   • ISAPI Filters
   • Windows Authentication
     
     
6. Verify that ASP.NET and Active Server Pages are set to allow.
   
   
7. Confirm ASP.NET has been registered with IIS.