Overview
When accessing the GFI Archiver web interface, you receive the following error:
HTTP 500 Internal Server Error: The Website cannot display the page.
Environment
- GFI Archiver
- All supported environments
Root Cause
GFI Archiver will not work correctly without the components.
Resolution
- Check that the IIS Admin service and its dependencies are started.
- Verify that the website is started:
- Start > Administrative Tools > Internet Information Services (IIS) Manager
- Expand the machine node, and then expand Sites.
- Right-click the website that hosts GFI Archiver, and select Restart.
- Example: Default Web Site
- Example: Default Web Site
- Make sure that the Application Pool is started:
- From Internet Information Services (IIS) Manager, expand the machine node and select Application Pools.
- Make sure the GFI Archiver Application Pool is started.
- Ensure the Application Pool is set to ASP.NET v4.0 and Network Service:
- Go to Internet Information Services (IIS) Manager > Application Pools
- Go to GFI Archiver Application Pool, and select Advanced Settings.
- From the Advanced Settings window, go to General > .NET Framework Version, and make sure it's using v4.0.
- From the Advanced Settings window, go to Process Model > Identity, and make sure it's using Network Service.
- Confirm IIS prerequisites are installed:
- ASP.NET
- .NET Extensibility
- ISAPI Extensions
- ISAPI Filters
- Windows Authentication
- Verify that ASP.NET and Active Server Pages are set to allow.
- Confirm ASP.NET has been registered with IIS.