PROBLEMThe Import and Export Tool throws an error when exporting emails from GFI Archiver. The error reads:
Unhandled exception has occurred in your application...Object reference not set to an instance of an object.
- GFI Archiver
- All supported environments
SOLUTIONThe issue is related to the Search Service and Index status:
- From the GFI Archiver web interface, check the status of the index for each store. Ensure that the status is healthy and from the SUMMARY of the archive stores, the value of 'Archive Store contains:' matches value of 'Indexed email:'
- The GFI Archiver Search Service is running
- Check the Event Viewer for possible errors with Event ID 1000 and 1026. These could be related to the .NET 4 Framework. Perform a re-installation of the .NET 4 Framework.