Phone Lines icon GFI Support

Articles in this section

See more

Error: 'The older version of GFI MailArchiver 2013 Outlook Connector cannot be removed'

Author: Luis Fernandes Updated

Overview

This article describes the issue and its resolution when trying to install the GFI Archiver Outlook Connector; the following error is shown:

The older version of GFI MailArchiver 2013 Outlook Connector cannot be removed.

Note: The version number within the error can be different.

Although an older version of the Outlook Connector is not shown to be installed under the Windows Control Panel, but the GFI Archiver Outlook Connector installation log reads:

MSI (c) (54:70) [12:23:24:340]: Doing action: FindRelatedProducts 
Action 12:23:24: FindRelatedProducts. Searching for related applications 
Action start 12:23:24: FindRelatedProducts. 
FindRelatedProducts: Found application: {7F17E757-F96D-46B5-A8A2-8798F638827D} 
MSI (c) (54:70) [12:23:24:356]: PROPERTY CHANGE: Adding PREVIOUSVERSIONFOUND property. Its value is '{7F17E757-F96D-46B5-A8A2-8798F638827D}'. 
Action ended 12:23:24: FindRelatedProducts. Return value 1. 
...
Action 12:23:31: RemoveExistingProducts. Removing applications
Action start 12:23:31: RemoveExistingProducts.
RemoveExistingProducts: Application: {7F17E757-F96D-46B5-A8A2-8798F638827D}, Command line: UPGRADINGPRODUCTCODE={19D5B15D-4A64-4B34-BDC6-2475C794A634} CLIENTUILEVEL=0 REMOVE=ALL
...
MSI (s) (28:F4) [12:23:31:324]: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\757E71F7D69F5B648A2A78896F8328D7\SourceList' 

Environment

  • GFI Archiver
  • GFI Archiver Outlook Connector

Root Cause

Remains of an older GFI Archiver Outlook Connector installation are present and incomplete.

Resolution

  1. Create a backup of the system/registry.
  2. Open the registry editor (Start > Run > type regedit.exe and press Enter).
  3. Navigate to: HKLM\Software\Classes\Installer\Products
  4. Export the key (such as 757E71F7D69F5B648A2A78896F8328D7 from the example above) to a reg-file on disk.
  5. Delete the key (such as 757E71F7D69F5B648A2A78896F8328D7 from the example above).
  6. Re-run the Outlook Connector installation again.