Versions / Builds Affected20121204, 20130510, 20130704, 20130723
Problem SummaryThe Mailbox Restore Tool and the IET's restore to mailbox feature fail when run against Exchange 2013.
TT / JIRAID1452
How to IdentifyCustomer tries to use the Mailbox Restore Tool to restore emails to a mailbox which is located on an Exchange 2013 server.
This is a limitation as MARC does only support 32bit MAPI versions, but Exchange 2013 runs a 64bit version of MAPI only.
Note: The same limitation should apply to the IET's restore to mailbox feature as it also relies on MAPI
Workaround / Fix DetailsExport to PST, mount PST into Outlook and copy emails manually.
Fixed by adding 64bit MAPI support in MARC 2013 R2.
Required ActionsUpgrade to MARC 2013 R2 and install Outlook 64bit on the MARC server