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MailInsights search generators fail when Archive Stores out of date range are in merging state

Author: Luis Fernandes Updated

Versions / Builds Affected

20130704, 20130723

Status

Resolved

Problem Summary

MailInsights search generators fail when Archive Stores out of date range are in merging state

TT / JIRAID

1492

How to Identify

If a MailInsights report is generated that queries the indexes via Search and an index that does not fall into the date range of the report is in merging state the report is not generated. By design it was intended that if an archive store is in merging state if will not generate the MailInsight report so that it does not produce incorrect result. However this rule should only apply for archive stores who fall with in the date range (scope) of the requested report.

Workaround / Fix Details

20130704 or 20130723 http://ftp.gfisoftware.com/patches/MARC2013/20130723/MARC2013_SR1_PATCH_20130725_01.zip ----- Fixed in MARC 2013 R2

Required Actions

Apply patch or upgrade to MARC 2013 R2 or newer