Versions / Builds Affected
GFI Archiver 2015 SR1Status
OpenTT / JIRAID
2999How to Identify
This customer experiences "random" crashes of marc.store.exe. The issue only occurs when the debug mode is disabled - therefore debug logs covering the issue are not available.
Below are some event logs showing a few details of such a crash:
~~~~~
Log Name: Application
Source: .NET Runtime
Date: 28/06/2015 17:52:09
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: MSIG-FRA-MA01.msig-europe.local
Description:
Application: MArc.Store.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.CallbackException
Stack:
at System.Runtime.Fx+IOCompletionThunk.UnhandledExceptionFrame(UInt32, UInt32, System.Threading.NativeOverlapped*)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
~~~~~
Log Name: Application
Source: Application Error
Date: 28/06/2015 17:52:11
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: MSIG-FRA-MA01.msig-europe.local
Description:
Faulting application name: MArc.Store.exe, version: 20150.219.111.14, time stamp: 0x54e6222b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18798, time stamp: 0x5507b87a
Exception code: 0xe0434352
Fault offset: 0x000000000001aaad
Faulting process id: 0x3938
Faulting application start time: 0x01d0af5033dca522
Faulting application path: D:\Program Files (x86)\GFI\MailArchiver\Store\bin\MArc.Store.exe
Faulting module path: C:\windows\system32\KERNELBASE.dll
Report Id: a2ec0be8-1dad-11e5-a956-005056a21901
~~~~~
Log Name: Application
Source: Windows Error Reporting
Date: 28/06/2015 17:52:42
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: MSIG-FRA-MA01.msig-europe.local
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: MArc.Store.exe
P2: 20150.219.111.14
P3: 54e6222b
P4: MArc.WCF.Base
P5: 20150.219.111.0
P6: 54e62221
P7: 84
P8: 2d
P9: System.Runtime.CallbackException
P10:
Attached files:
C:\Windows\Temp\WER39AA.tmp.appcompat.txt
C:\Windows\Temp\WER3B41.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER3B52.tmp.hdmp
C:\Windows\Temp\WER9DF5.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MArc.Store.exe_a377af5724d1422f3aed94b0a46928427cac1842_cab_994ea5f1
Analysis symbol:
Rechecking for solution: 0
Report Id: a2ec0be8-1dad-11e5-a956-005056a21901
Report Status: 4
~~~~~
Log Name: Application
Source: Microsoft-Windows-MSDTC Client 2
Date: 28/06/2015 17:52:53
Event ID: 4879
Task Category: CM
Level: Warning
Keywords: Classic
User: N/A
Computer: MSIG-FRA-MA01.msig-europe.local
Description:
MSDTC encountered an error (HR=0x80000171) while attempting to establish a secure connection with system MSIG-FRA-MA01.
AD: This is an issue at the WCFClient_Faulted(object sender, EventArgs e) event handler with in MArc.WCF.Base.dll for the WCFClient class. It may be the way CS is using the class.Workaround / Fix Details
Hotfix ARC2015_SR1_PATCH_20150804_2999.zip is presentRequired Actions
1. Please verify, if the issue does not occur if debug mode is enabled. If this is true, then please gather crash dumps for MARC and event logs.
2. Attach article to this case
3. Escalate case
