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Outside Office Hours report in environments without proxyAddresses (e.g. Office 365) is blank

Author: Luis Fernandes

Versions / Builds Affected

20140616

Status

Resolved

Problem Summary

Outside Office Hours report in environments without proxyAddresses (e.g. Office 365) is blank

TT / JIRAID

2521

How to Identify

The Outside Office Hours report will show no data in environments where the user object's proxyAddresses attribute in Active Directory are blank (or if proxyAddresses is not exposed via the Global Catalog). proxyAddresses holds information about the email addresses of a user incl. their aliases in the form of: SMTP: user@domain.com SMTP: user@domain.co.uk SMTP: user@domain.de This likely occurs in all non-Exchange environments incl. Office 365. Debug logging from 10.0 - Core\DebugLogs\MIGenOutsideOfficeHrs.log: 2014-08-18,16:05:21,872,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs",">> Compute. ADEntity: *, ADName: Everyone, DateFrom: 6/1/2014 1:00:00 PM, DateTo: 8/18/2014 9:00:00 PM, NonWorkingDays: . Sunday. Saturday. Top: 1000. TimeZoneId: Eastern Standard Time" 2014-08-18,16:05:23,502,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs"," Databases matched [2]" 2014-08-18,16:05:23,544,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","GetReportUsers> All Users" 2014-08-18,16:05:23,607,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs"," Total retrieved: 23" 2014-08-18,16:05:23,619,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","GetReportUsers> Total Retrieved from AD: 23" 2014-08-18,16:05:24,920,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","GetReportUsers> Returned Count: 17" 2014-08-18,16:05:24,920,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs"," Getting data from db [14414ef1-7dcd-48c6-96cf-8da34ba0bef3] for '*'" 2014-08-18,16:05:27,089,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs"," Getting data from db [46012984-3ef5-436b-be4c-4fc6e6dbf8f0] for '*'" 2014-08-18,16:05:34,025,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","Merge unique list of emails (with their count) with their user." 2014-08-18,16:05:34,039,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","Prepare return list. Total before filter: 17" 2014-08-18,16:05:34,039,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","Prepare return list. Total after filter: 0" 2014-08-18,16:05:34,039,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","<< Compute"

Workaround / Fix Details

FIX Fixed in MARC2015 build 20141117 WORKAROUND If proxyAddresses are set in the local AD, but simply not exposed via the Global Catalog following this article to expose this attribute should solve the issue: http://technet.microsoft.com/en-us/library/cc720282(v=ws.10).aspx

Required Actions

Upgrade to the version mentioned in the fix section