Versions / Builds Affected20141117 or newer
TT / JIRAID2816
How to IdentifyAfter upgrading to 2015 two sets of services exist. Services.msc lists:
GFI Archiver Core Service
GFI Archiver IMAP Service
GFI Archiver Import Service
GFI Archiver Search Service
GFI Archiver Store Service
GFI Archiver VSS Writer Service
GFI MailArchiver Core Service
GFI MailArchiver Core2 Service
GFI MailArchiver IMAP Service
GFI MailArchiver Import Service
GFI MailArchiver Search Service
GFI MailArchiver Store Service
GFI MailArchiver VSS Writer Service
Note: This should not be a common situation. Many customer upgraded successfully already without facing this issue.
Workaround / Fix Details%
Required ActionsUnderstand exactly how the customer performed the installation / upgrade. For example:
Which steps did the customer take?
Did the customer install into the existing installation folder or to another folder?
From which version did the customer upgrade from?
Collect all data / logging that could be interesting (e.g. TS files, event logs, installations logs etc.)