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Users no longer have access to the mailboxes of other users

Author: Luis Fernandes

Answer

PROBLEM

Users cannot access other users mailboxes anymore, although necessary entries had been made in the past under Configuration > Access Control.

One or more entries under Configuration > Access Control contain GUID like entries. For example: [6fd8bd7a5cb1724580e80aaa3436e94b] (deleted)
 
The debug log ..\Core\Debuglogs\AdaEngineADDSHostplugin2.log or DirectoryEngineAD.log shows logging as below referring to the very same GUID number as the one showing:
 
"IsUserInGroup[8ef97447a9fc324d9f1ca7ff15e665e9][6fd8bd7a5cb1724580e80aaa3436e94b]: >>" 
"ERROR: IsUserInGroup: exception while enumerating user groups[There is no such object on the server.;]" 

ENVIRONMENT

  • GFI Archiver
  • All supported environments

SOLUTION

  1. Open the web page
  2. Navigate to Configuration > Access Control
  3. Remove any entries which are displayed as [GUID] (deleted) within a column that refers to groups, for example: [6fd8bd7a5cb1724580e80aaa3436e94b] (deleted)
  4. Re-add any Access Control entries as desired (create new groups in Active Directory if need be)

CAUSE

Groups which had been configured under Configuration > Access Control have been deleted from the Active Directory.