Answer
PROBLEM
Anti-Phishing or Bayesian analysis not updating.You may find similar errors in the logs:
Antiphishing_log
D:\ drive antiphish2_log: "error ","antiphish2","Failed to download version information, hr=0" 2012-01-26,06:29:00,876,1,"#00000a04","#00000a74","error ","antiphish2","Failed to get remote version" 2012-01-26,06:29:00,923,3,"#00000a04","#00000a74","info ","antiphish2","Next update in 10 minutes" 2012-01-26,06:33:00,926,3,"#00000a04","#00000a74","info ","antiphish2","Configuration changed" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","Serial key: W5xui0tWNnU-X68791eaqLDL6-6X8eE3FB-762713" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles enable: Yes" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles interval: 10" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles base current revision: current_revision" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles base revision: rev" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles local path: C:\Program Files\GFI\MailEssentials\AuAntiphish2" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles local path: C:\Program Files\GFI\MailEssentials\AuAntiphish2"
D:\ drive antiphish2_log: "error ","antiphish2","Failed to download version information, hr=0" 2012-01-26,06:29:00,876,1,"#00000a04","#00000a74","error ","antiphish2","Failed to get remote version" 2012-01-26,06:29:00,923,3,"#00000a04","#00000a74","info ","antiphish2","Next update in 10 minutes" 2012-01-26,06:33:00,926,3,"#00000a04","#00000a74","info ","antiphish2","Configuration changed" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","Serial key: W5xui0tWNnU-X68791eaqLDL6-6X8eE3FB-762713" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles enable: Yes" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles interval: 10" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles base current revision: current_revision" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles base revision: rev" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles local path: C:\Program Files\GFI\MailEssentials\AuAntiphish2" 2012-01-26,06:33:00,942,3,"#00000a04","#00000a74","info ","antiphish2","auap_profiles local path: C:\Program Files\GFI\MailEssentials\AuAntiphish2"
This indicates that the anti-phishing is trying to search for the C:\ drive but in reality MailEssentials is installed on another drive.
ENVIRONMENT
- MailEssentials
- All supported environments
SOLUTION
Check the configuration file, config.mdb, for the installation directories. You can verify the installation directory from the trouble.txt file > Machine Information > Install Directory.Check the au_profiles table and all the other tables if the installation paths are correct. If not change them and run a compact and repair to the database. After you have to exchange the modified config.mdb file with the old one the problem should be fixed.