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Antivirus definitions are old but last update succeeded

Author: Luis Fernandes Updated

Answer

PROBLEM

Antivirus definitions are old (sometimes a few days old), but last update succeeded and the update status is green. No errors can be found in the debug logs.

, ... "info   ","autoupdate","localdownloadpath: C:\Program Files (x86)\GFI\MailEssentials\updater\AVX\bitdefender_current_revision.txt.tmp"
, ... "info   ","autoupdate","AuDownload::DownloadFilePost()"
, ... "info   ","autoupdate","Starting async request"
, ... "info   ","autoupdate","ReadCallback()"
, ... "info   ","autoupdate","async request started, waiting for response"
, ... "info   ","autoupdate","getting response"
, ... "info   ","autoupdate","got reponse"
, ... "info   ","autoupdate","StatusCode: OK"
, ... "info   ","autoupdate","Last modified: 16.06.2015 09:55:05"
, ... "info   ","autoupdate","response URI: http://cdnupdate.gfi.com//incav2/bitdefender/bitdefender_current_revision.txt"
, ... "info   ","autoupdate","Content-Length: 197"
, ... "info   ","autoupdate","AuDownload::read_version_info(C:\Program Files (x86)\GFI\MailEssentials\updater\AVX\bitdefender_current_revision.txt.tmp)"
, ... "info   ","autoupdate","c1version: 3"
, ... "info   ","autoupdate","c2version: 2"
, ... "info   ","autoupdate","c3version: 16829"
, ... "info   ","autoupdate","c4version: 0"
, ... "info   ","autoupdate","oldestc4version: 16821"
, ... "info   ","autoupdate","vendorversionnumberoffset: 0"
, ... "info   ","autoupdate","patchmethod: gfi"
, ... "info   ","autoupdate","md5: 8g4eucRssnbYk5PPkaxnEg=="
, ... "info   ","autoupdate","nopatch: False"
, ... "info   ","autoupdate","diffmethod: xdelta"
, ... "info   ","autoupdate","local and remote versions are identical"

ENVIRONMENT

  • GFI MailEssentials 
  • All supported environments


SOLUTION

Disable caching on the proxy server for the GFI MailEssentials server or exclude the cdnupdate.gfi.com domain.


CAUSE

The above log excerpt shows that the update is successful, even though the definitions are 2 days old. This means that the information read from the local file is identical with the information read from the received remote file, hence no update is necessary.