Emails with digital certificate signatures are getting failed – GFI Support

Versions / Builds Affected

2012 / 20120618

Status

Resolved

Problem Summary

When sending emails with digital signatures, the TNEF2MIME component will not be able to process them and will fail them.

TT / JIRAID

139

How to Identify

When sending emails with digital signatures, the TNEF2MIME component will not be able to process them and will fail them. Exchange will also report a failure of the GfiAvRoutingAgent. The following errors will appear in the debuglogs: 2012-05-16,09:49:07,816,3,"#00002dec","#00003f18","info ","TNEF2MIME","New body part added to Related ...SUCCESS" 2012-05-16,09:49:07,816,3,"#00002dec","#00003f18","info ","TNEF2MIME","Adding content-dispostion header: smime.p7m (Inline: true)" 2012-05-16,09:49:07,816,3,"#00002dec","#00003f18","info ","TNEF2MIME","Adding content-type header: multipart/signed" 2012-05-16,09:49:07,816,3,"#00002dec","#00003f18","info ","TNEF2MIME","Copying Data to bodypart" 2012-05-16,09:49:07,816,1,"#00002dec","#00003f18","error ","TNEF2MIME","Copying Data to bodypart...FAILURE" 2012-05-16,09:48:51,779,1,"#00002940","#00000015","info ","GfiAvRoutingAgent","ItemSourceContext::processItem,Scanning..." 2012-05-16,09:49:07,894,1,"#00002940","#00000015","error ","GfiAvRoutingAgent","error ItemSourceContext::processItem,Scanning...COMException: System.Runtime.InteropServices.COMException (0x8000FFFF): Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED)) ; at GFISCANLib.ScanEngineClass.Scan(IStream pProperties, IStream pRawData, UInt32 ulContext, UInt32& pFlags) ; at MEC.ExchangeAgents.ItemSourceContext.processItem(IStream pProperties, IStream pRawData, UInt32& pFlags)" 2012-05-16,09:49:07,894,1,"#00002940","#00000015","error ","GfiAvRoutingAgent","error Scanning...FAILED 8000FFFF" 2012-05-16,09:49:07,894,1,"#00002940","#00000024","error ","GfiAvRoutingAgent","error ItemSourceContext::processItem,Scanning...COMException: System.Runtime.InteropServices.COMException (0x8000FFFF): Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED)) ; at GFISCANLib.ScanEngineClass.Scan(IStream pProperties, IStream pRawData, UInt32 ulContext, UInt32& pFlags) ; at MEC.ExchangeAgents.ItemSourceContext.processItem(IStream pProperties, IStream pRawData, UInt32& pFlags)" 2012-05-16,09:49:07,894,1,"#00002940","#00000024","error ","GfiAvRoutingAgent","error Scanning...FAILED 8000FFFF" 2012-05-16,09:49:07,894,1,"#00002940","#00000024","error ","GfiAvRoutingAgent","error: Failed to scan mail: 8000FFFF" 2012-05-16,09:49:07,910,1,"#00002940","#00000015","error ","GfiAvRoutingAgent","error: Failed to scan mail: 8000FFFF"

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions