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Error: 'Error 1720.There Is a Problem with This Windows Installer Package . ActiveX Component Can't Create Object'

Author: Luis Fernandes Updated

Overview

The following error will be present in the gfimes_xxxxxxxxxxxxxx_x_maininstall log file located in the main %temp% directory.

1: MsecUpdateMDB 2: Upgrade Msec DB ....
1: MsecUpdateMDB 2: Using [provider='microsoft.jet.oledb.4.0';data source='C:\Program Files (x86)\GFI\MailEssentials\EmailSecurity\Data\avapicfg.mdb']
Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action dbupgrade.avapicfg script error -2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.FileSystemObject' Line 310, Column 2,
MSI (s) (9C:18) [08:04:57:093]: Product: GFI MailEssentials for Exchange/SMTP -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action dbupgrade.avapicfg script error -2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.FileSystemObject' Line 310, Column 2,

Note: Please ensure that you browse to the temp directory and not in a subfolder of the temp directory (named 1, 2, or similar).

Environment

  • GFI MailEssentials
  • All supported environments

Root Cause

Possible causes include:

  • Viruses or malicious malware is on the system (infections exploiting Windows Script).
  • Antivirus and firewall applications may be blocking scripts from running, thus generating the error.
  • The SCRRUN.DLL file is not registered. The Microsoft Scripting Runtime file may not be properly registered on the client.
  • Windows Scripting Hot may be corrupt.

Resolution

  1. Choose Start > Run. Type cmd in the Open field. A command prompt will open.
  2. Type cd C:\Windows\SysWow64 if using a 64-bit operating system or cd C:\windows\system32 if using a 32-bit operating system and press Enter.
  3. Type regsvr32 scrrun.dll and press Enter. This will be displayed:
    DllRegisterServer in scrrun.dll succeeded.

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