When trying to approve an email from the quarantine, the user gets an error on the site saying either 'Q8 or P4; failed to approve' message.
- GFI MailEssentials
- Microsoft Exchange 2007 and later
Because MailEssentials has a misconfigured config.mdb, it does not know where to send emails once they have been approved. Normally, they get placed into the pickup folder but without a proper version of Exchange listed, the quarantine gives up.
If MailEssentials was previously installed on the Microsoft Exchange server and was moved to a relay server, the
tb_general may still be populated with the Exchange information, which will also cause the above error.
In this case, remove the replay and pickup paths from the
tb_general table and set all fields to
0 in the
- Edit config.mdb in the
tb_exchenvtable so that the proper version of Microsoft Exchange is listed.
- Make sure that in
tb_generalthe correct pickup and reply folders are listed as well.
- Please note that Microsoft Access will need to be installed in order to edit the file.