PROBLEMWhen trying to approve an email from the quarantine, the user gets an error on the site saying either Q8 or P4; failed to approve message.
- GFI MailEssentials
- Microsoft Exchange 2007 and later
Edit config.mdb in the tb_exchenv table so that the proper version of Microsoft Exchange is listed. Make sure that in tb_general the correct pickup and replay folders are listed as well. Please note that Microsoft Access will need to be installed in order to edit the file.
Because MailEssentials has a misconfigured config.mdb, it doesn't know where to send emails once they have been approved. Normally they get put into the pickup folder, but without a proper version of Exchange listed, the quarantine gives up.
If MailEssentials was previously installed on the Microsoft Exchange server and was moved to a relay server, the tb_exchenv and tb_general may still be populated with the Exchange information, which will also cause the above error.
In this case remove the replay and pickup paths from the tb_general table and set all fields to 0 in the tb_exchenv table.