GFI recommends keeping a backup of the product configuration data. In case of data loss, GFI will not be able to recover your configuration if a backup is not available. If you are using backup software to back up data, it is required to stop the services listed below before the backup starts and to start the services again once the backup is complete. Not stopping the services during a backup by third-party backup software may cause GFI MailEssentials to malfunction.
GFI MailEssentials services:
- GFI ListServer
- GFI MailEssentials Enterprise Transfer Service
- GFI MailEssentials Legacy Attendant Service
- GFI MailEssentials AntiSpam Attendant
- GFI MailEssentials EmailSecurity Attendant
- GFI MailEssentials AS Scan Engine
- GFI MailEssentials AV Scan Engine
- GFI POP2Exchange
Backing up the Configuration
Using the Configuration Export/Import Tool
From the GFI MailEssentials installation directory, run
Click the Export button.
Select the location where the files will be saved and click OK.
Once complete, the following settings will be backed up in the specified locations:
File Description Location
Auto whitelist entries (2014 and earlier)
Main configuration for MailEssentials EmailSecurity
Main configuration for MailEssentials Antispam
Database file used by the Bayesian filter
User list when installed in a non-AD mode
If Pop2Exchange is used and configured
Personal whitelist/blacklist (2014 and earlier)
Definitions of reports, including custom and scheduled reports
List server databases If used and configured
Contains auto whitelist, whitelist, email blocklist, and personal whitelist/blocklist in 2015 and newer
Make a backup of these files.
Alternatively, if the tool is not working, the files can be backed up manually. See the location of each file below.
The default root installation directories are:
- x86 systems:
- x64 systems:
..\Program Files (x86)\GFI\MailEssentials
Refer to the article Restoring a Manual Backup of MailEssentials for information on replacing these files manually.
Below are the two different quarantine locations:
Review the article Manually Migrating the MailEssentials Quarantine for restoring the quarantined emails.