Answer
- Click Start > All Programs > GFI MailEssentials Configuration > Email Management
- Expand the Email management > select Auto-Replies node and select Add Auto-Reply
- Key in the email address that sends auto-replies when receiving emails, and click OK
- Example: If ‘sales@master-domain.com’ is used, senders sending to this email address will receive an auto-reply
- Check that the subject file contains a checkbox to enable auto-replies for emails containing specific text in the subject field
- In the Auto Reply from: field, specify an email address in case where an auto-reply is required from a different email address other than the email address to which the inbound email was addressed to
- In the Auto Reply subject field, specify the subject of the auto reply email
- In Auto Reply text, specify the text to display in the auto reply email
- Note: Import auto reply text from a text file via the Import… button
- Click Variable… to personalize auto-replies using variables. Select variable field to insert and click OK. Available variables are:
- Date Field
- From Email Field
- From Name Field
- Subject Field
- To Email Field
- To Name Field
- Tracking Number
- Click Add… and select any attachments to send with the auto-reply email. Remove attachments using Remove.
- Select the Include email sent option to quote the inbound email in auto reply
- Select Generate tracking number in subject to enable the generation of tracking numbers in the auto replies
- Note: This feature enables, for example, customers to reply quoting a tracking number that enables staff to track emails in a more coherent manner.
- Note: By default, tracking numbers are generated using the following format: ME_YYMMDD_nnnnnn
- ME - GFI MailEssentials tag
- YYMMDD - Date in year, month and date format
- nnnnnn - Automatically generated tracking number
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Click the OK button to finalize settings