Overview
If you are questioning why an email was blocked or allowed by the IP DNS Blocklist spam filter and would like more information, you can find further details in the log file for that filter.
This article provides the procedure to find the log and information regarding your message within the logs. The article also contains examples so that you can interpret why the message was either blocked or allowed.
Process
- Find the Message ID of the email in question by gathering it from the headers of the message itself, or by looking for it in the MailEssentials Dashboard > Logs > Details tab.
- Open the ase_dnsbl.gfi_log file in Notepad from
...\GFI\MailEssentials\AntiSpam\DebugLogs. - This log is for the IP DNS Blocklist Module and corresponds to Configuration > Anti-Spam > Anti Spam Filters > IP DNS Blocklist and the
antispam2_openrelaytable in theconfig.mdbdatabase. - Perform a search for the Message ID from the dashboard or the email headers.
Examples
The email was allowed by the module:
|
Successfully retrieved Email InfoRetriever from Propertybag Getting connecting IP from InfoRetiever |
If a sender is on a Blocklist, you are not checking, you can add it in the configuration.
The email was blocked by the module:
|
Successfully retrieved Email InfoRetriever from Propertybag Getting connecting IP from InfoRetiever |
If a valid sender is on a Blocklist, they will need to get removed from it. GFI has no control over these Blocklists.
The email was blocked by the module due to an entry in the cache:
|
Successfully retrieved Email InfoRetriever from Propertybag |
Module is disabled:
| Open Relay and Dynamic IP check both disabled. Returning |