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If an email is sent with an iframe tag in the subject, it cannot be deleted in the quarantine and will malform the dashboard

Author: Luis Fernandes Updated

Versions / Builds Affected

2012 / 20121218

Status

Resolved

Problem Summary

When an email is sent with an iframe HTML tag in the subject, the iframe is represented graphically in both the dashboard logs and quarantine.

TT / JIRAID

816

How to Identify

When an email is sent with an iframe HTML tag in the subject, the iframe is represented graphically in both the dashboard logs and quarantine. When you try to delete the email from the malware quarantine, the page will not let you and will be unresponsive. Similarly, you will not be able to delete any of the emails on the page so long as the iframe is shown.

Workaround / Fix Details

- Verify Customer is on MailEssentials 2014 build 20131107 or Later

Required Actions

- Verify Customer is on MailEssentials 2014 build 20131107 or Later -Provide the workaround, attach the article to the case, and escalate the case to PSG after getting troubleshooter logs.