Public Folder Scanning fails to process emails – GFI Support

Versions / Builds Affected

20110812

Status

Resolved

Problem Summary

Public folder scanning fails to process some emails.

TT / JIRAID

ME-49

How to Identify

These errors will be present in the PFTrain and PFTrainEWS logs: 2010-12-16,10:26:08,840,1,"#00000B84","#00000025","info ","PFTrainEWS","Processing This is spam email" 2010-12-16,10:26:08,980,1,"#00000B84","#00000025","info ","PFTrainEWS","ItemClass: IPM.Note" 2010-12-16,10:26:08,980,1,"#00000B84","#00000025","info ","PFTrainEWS","ItemClass: IPM.Note" 2010-12-16,10:26:08,980,1,"#00000B84","#00000025","info ","PFTrainEWS","ItemClass: IPM.Note" 2010-12-16,10:26:08,980,1,"#00000B84","#00000025","info ","PFTrainEWS","ItemClass: IPM.Note" 2010-12-16,10:26:09,121,1,"#00000B84","#00000025","error ","PFTrainEWS","error:Failed to ProcessFolder2 Item: LibSpamATT Generate Failed!" 2010-12-16,10:26:09,121,1,"#00000B84","#00000025","error ","PFTrainEWS","error:Failed to ProcessFolder2 Item: LibSpamATT Generate Failed!" 2010-12-16,10:26:09,121,1,"#00000B84","#00000025","error ","PFTrainEWS","error:Failed to ProcessFolder2 Item: LibSpamATT Generate Failed!" 2010-12-16,10:26:09,121,1,"#00000B84","#00000025","error ","PFTrainEWS","error:Failed to ProcessFolder2 Item: LibSpamATT Generate Failed!" 2010-12-16,10:26:09,168,1,"#00000B84","#00000025","error ","PFTrainEWS","error:Failed to Process2:The request failed schema validation: The element 'ItemIds' in namespace 'http://schemas.microsoft.com/exchange/services/2006/messages' has incomplete content. List of possible elements expected: 'ItemId, OccurrenceItemId, RecurringMasterItemId' in namespace 'http://schemas.microsoft.com/exchange/services/2006/types'." 2010-12-16,10:27:11,158,1,"#00000B84","#00000011","info ","PFTrainEWS","Config Timer..." 2010-12-16,10:09:20,848,3,"#000019c4","#00001fc4","info ","LibSpamAtt",">> Generate" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt","Subject Size: [8] -> [5]" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt",">> ProcessMessage" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt","Found bodypart: text/plain" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt","Found bodypart: text/html" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt","<< ProcessMessage [0x0]" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt",">> GetTokens" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt","Body Size: [4208] -> [9]" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt","Attachment count: 0" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt","<< GetTokens" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt","Buffer filled [4265 bytes]" 2010-12-16,10:09:20,864,3,"#000019c4","#00001fc4","info ","LibSpamAtt","<< Generate [0x80004005]" If you see this error though, the public folder database needs to be created and mounted. Note that this function is optional in Exchange 2010, so the user may not have created it: 2011-10-25,15:41:14,532,1,"#00000B9C","#00000004","error ","PFTrainEWS","error:Create Folders Exception: The request failed schema validation: The required attribute 'Id' is missing." Note that both sets of these errors can be generated if someone has stored non-email items within the public folders. If something like a calendar appointment, note or contact are stored in the folders, the scanning will fail as well.

Workaround / Fix Details

Upgrade customer to GFI MailEssentials 2015 or later

Required Actions