Versions / Builds Affected
Version 20.1 Build 20160420Status
OpenTT / JIRAID
GFIME-804How to Identify
Customer will approach Tech Support stating only a couple of recipients receive the email released from Quarantine.
Customer might also mention the patch was already applied, but started happening again after a MailEssentials upgrade.Workaround / Fix Details
- This was fixed with patch GFIME-804 in Version 20 Build 20151118
- Patch was include in version 20.1 Build 20160420, however does not seem to be working for some customers
- We are still investigating, there are no workaround/fix at the moment.Required Actions
- Update case subject to: KI - Quar released email not delivered to all recipients
- Assign case to PSG
